policies & procedures

Ordering:

All orders must be placed at least 2 days prior to due date. Exceptions can be made at manager’s discretion.

Some products do take more than two days to produce; a manager will let you know if the product you chose will take longer.

 

We do photograph ALL our cakes, and reserve the right to use our photographed cakes for display, without any compensation to you.

 

Our products may encounter, or contain milk, eggs, nuts, wheat, soy, and other allergens. The client agrees to notify their guests of the risk and hold us harmless for any reactions.

                 

Payment:

Giovanna’s bakery requires a 50% nonrefundable deposit to book any order. All major cards are accepted (MasterCard, Visa, Discover, American Express), cash and checks. However, checks are not accepted as a form of payment (deposit or payment in full) for orders that are within 2 weeks of pickup/delivery.

 

All orders that require delivery – payment must be paid in full 1 day prior to delivery. Cakes will not be delivered unless the payment is received. We do not accept cash-on-delivery (COD).

 

Coupons: Giovanna’s bakery can only accept one coupon at a time, and the conditions on the bottom of the coupon also apply. Stacking coupons is not allowed.

 

Cake Pickups:

1. If you are unhappy with your order, bring the matter to attention before you leave Giovanna’s Bakery. Once you leave the bakery with your order, we cannot help you solve any issues – all sales are final.

2. You will be asked to sign a waiver on relatable cakes (3 tiers or more) when picking up the cake yourself. This release states that the order was acceptable to your preference, and once you leave the bakery, the cake becomes your responsibility.

3. Due to difference in cake sizes and cake board sizes, all cake boxes may not be available for your size of cake. We can cover and protect the cake to your satisfaction before you leave, with the materials we have in store. On some occasions, we will not put your cake in a box depending on the size (height and width) of the cake.

 

Cake Deliveries:
We offer cake deliveries everywhere. Deliveries are based on the physical delivery address and are based on a first come-first serve basis.There is always a delivery charge, no matter where we are going.

 

The client is required to provide clear delivery instructions to the location of the event, and a list of names of people allowed to sign off on the delivery.

 

The client will notify Giovanna’s of any gate codes and contact information for a seamless delivery.

This charge is $20 for all locations under 10 miles.

$50 for locations under 20 miles, and $50+$1.25/mile for anything over 20 miles

after the delivery and/or set up of the cakes, a recipient signature will be required. once signature is acquired,

 

Giovanna’s will no longer be liable for any damage done to the cake.

act of god: in the result of a car wreck, weather, or anything out of the control of Giovanna’s bakery, Giovanna’s bakery cannot be held responsible for damages to the cake.

 

Cancellations:

The 50% deposit is non-refundable – this secures your order and is retained as a booking fee.

If the cake is paid in full at the time of the cancellation and is within 7 days of pickup, then 50% will be refunded by in-store-credit. If 50% of the total was paid and you need to cancel 1 week or less before pickup, no deposit will be returned. Orders cancelled 2 weeks prior to pickup date, 50% of deposit will be returned. Please check on wedding cancellations under Wedding Cakes.

 

Once the 50% deposit has been placed, be it 5 minutes after or 100 years later the 50% deposit will not be refunded.

Before placing the order, ensure that you want to place the cake order.

 

Wedding cakes:

Deposits: if you place your deposit on the day of your cake tasting, 25% of your total is your deposit. If you place your order on a later date, your deposit is 50%. This deposit reserves your event date and is NONREFUNDABLE.

 

If your wedding is postponed due to global epidemic, we will gladly change the date for no charge.

 

If for any reason you cancel you’re your wedding cake 2 weeks or less before the event, you forfeit the entire cost of the cake, and you will not be refunded.

The full amount will be due 1 month prior to the wedding. If it is not, we cannot ensure delivery. Please see “cake deliveries” for pricing and further notes.

 

If you place BOTH your brides and grooms cake with Giovanna’s, you will receive 20% off a special occasion cake. This includes: bridal showers, baby showers, and engagement party cakes.

 

If you choose to use a florist, the client acknowledges that flowers are not a food product and may contain pesticides or insecticides, Giovanna’s will not be held responsible for any issues related to or resulting from the use of real flowers. Giovanna’s is also not responsible for any damage done to the cake by the florist, or third party.

 

Shipping Policy:

All orders are shipped via USPS once the transaction has been completed. If an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If any item in your order is delayed or back-ordered, we will ship the items when they become available. Thus, you may receive more than one shipment for each other.

 

Please note: All orders are shipped Monday through Friday only during regular business hours. Saturday and Sunday delivery is not available. Overnight air shipping is not available. Delivery time is from point of order fulfillment, not order placement.

 

Wholesale:

Our wholesale representative will contact you, or vice versa, to set up a wholesale account and establish pricing. Once these things are agreed upon:

 

Wholesale ordering MUST be placed through the bakery directly from the restaurant. Whether it be by email, or phone.

 

There is a 2-business day minimum.

 

Once the order is received, an invoice will be sent. The invoice must be paid on the day of pickup or delivery.

Wholesale receives 30% all items (excluding party cakes), tax is not taken off unless previously discussed with our wholesale representative.

© 2023 by Brian Hill. Proudly created with Wix.com